Delivery & Returns
We process and dispatch orders as efficiently and carefully as possible, ensuring all veterinary and regulatory checks are completed correctly.
Delivery
Orders placed before 3pm on a working day are typically dispatched within 24 working hours, subject to stock availability and, where applicable, prescription approval. Orders placed after 3pm or at weekends/bank holidays are processed on the next working day and dispatched within 24 working hours from that date. As an independent, vet-led service, every order is personally reviewed, which ensures safety and compliance but may extend dispatch times during peak periods.
Orders containing prescription-only medicines will be dispatched once a valid prescription has been received and approved. Prescription verification may take up to 48 hours.
Delivery options at checkout:
Royal Mail 24 Tracked –
£4.95 - typically delivered within 1–2 working days
Royal Mail 48 Tracked –
£3.95 – typically delivered within 2–3 working days
Free UK delivery –
Orders over £75 qualify for free Royal Mail 48 Tracked delivery.
Schedule 3 Controlled Drugs –
£6.99 -
These medicines are sent via Royal Mail 24 Tracked & Signed service
in accordance with legal requirements.
❄️ Cold Chain Medicines and chilled items ❄️ (COMING SOON) –
£7.99
These medicines are dispatched using Royal Mail 24 Tracked & Signed service with insulated packaging and temperature control measures to maintain stability during transit. Cold chain orders are dispatched on Monday to Thursday only to minimise time in transit and ensure safe delivery. Packaging is designed and validated to maintain temperature control for up to 48 hours, allowing for one unsuccessful delivery attempt where necessary. We cannot accept responsibility for failed delivery attempts due to incorrect details or unsuccessful receipt. Cold chain items cannot be refunded where delivery is unsuccessful for these reasons.
All delivery costs are clearly displayed at checkout before payment is taken.
Returns
For legal and safety reasons, prescription medicines cannot be returned once dispatched unless they are faulty or supplied in error.
Non-prescription items may be returned in accordance with UK consumer regulations, provided they are unopened and unused.
Sustainability
We use simple, practical packaging. Orders are packed in recyclable cardboard and kraft paper, with no unnecessary plastic.