Educational content:

This guide is provided for general information only and does not constitute veterinary advice or advertising. Prescription medicines require a valid UK veterinary prescription and must be supplied in accordance with UK regulations.

Quick summary:

Uploading a veterinary prescription is usually very simple. Most providers allow you to:

• Upload the prescription during checkout
• Email the prescription
• Ask your vet to send it directly
• Use a dedicated prescription upload form

The medication you request must exactly match what is written on the prescription.

This includes the:

• Brand name
• Strength
• Formulation (tablet, liquid, chewable, etc)
• Quantity prescribed

For example, if your prescription states:

Metacam Oral Suspension

An alternative brand cannot be supplied without an updated prescription, even if it contains the same active ingredient.

This is because the exact product specified must be followed.

If you are unsure which product to request:

• Check the exact product name on the prescription
• Contact the provider before placing the request
• Or ask your vet to clarify the prescription

Start by selecting the medication that has been prescribed by your vet.

During checkout you will see an option to upload your prescription.

The easiest way to send your prescription is to upload it while placing your request.

• Take a clear photo of the prescription
• Upload the image during checkout
• It will be reviewed before the order proceeds

Tip:
Phone photos are usually fine as long as the prescription is clear and fully visible.

If you prefer, you can email the prescription after placing your request.

Email address:
prescriptions@vetalia.co.uk

Including your order number helps match the prescription to your request.

Many veterinary practices are happy to send prescriptions directly.

Your vet can email the prescription to:

prescriptions@vetalia.co.uk

This can be convenient if the practice already has a scanned copy.

Vetalia also has a dedicated prescription submission page.

This allows prescriptions to be uploaded even before placing a request.

Upload page:
Upload your prescription here

Some pets are prescribed medicines under the veterinary cascade. These are used when no suitable licensed veterinary medicine is available.

For these cases, prescriptions are typically submitted using a dedicated request form.

Cascade request page:
Cascade medication request form

The prescription is reviewed before any medication is supplied.

This includes checking:

• The prescription is signed by a veterinary surgeon
• The medication and dosage instructions are clear
• The prescription date is valid
• The quantity prescribed is appropriate

• Blurry photos
• Part of the prescription cropped out
• The vet’s signature not visible
• The prescription date unclear

Taking a clear photo of the entire prescription usually prevents delays.

Uploading a veterinary prescription online is usually quick and straightforward.

Most owners simply upload the prescription during checkout or email it directly.

Once reviewed and approved, the process can continue without delay.

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